Reliable - Affordable - Flexible Services & Support for your Digital Signage efforts
HT We provide digital signage support for some of the largest, most recognized brands in the world.
You’ve dined in their restaurants or been to their quick service restaurants (QSR), bought your groceries at their stores, and are more likely shopped at their retail stores than any other brand. In fact, odds are you have walked past digital signage networks we support.
- We operate and support these networks in the most effective method possible.
- We provide the highest level of customer service.
- We provide the service you want and even answer the phone representing your brand.
24/7/365 Network Monitoring and Proactive Problem Resolution
We resolve over 60% of all digital signage problems before our customers ever call us.
One of the biggest challenges with digital signage is supporting hundreds, or thousands of screens distributed throughout a region or the country.
You can't always watch your screens. Problems can occur when no one from your company is there to see it; but your customers are. Edge Device Monitoring (EDM) is a service that allows us to monitor dozens of conditions on your network including connection, power, tampering, and more. Almost two-thirds of all problems will be corrected before you call us.
We will be available on your schedule, even holidays. At some point, you or your customers will need to call for support. When they do, you need to know who they can call.
Call Us Distributed Network Operations Center (DNOC)
Our DNOC allows us to manage and monitor multiple networks, IaaS, PaaS, SaaS, customers, servers, and
CMS platforms at a single time.
Creative Services & Content Creation
When you need it, we can help with the creation of your content. We have worked with graphic designers, animators and developers to create all kinds of interactive eye catching creative content.
Many companies have their own creative team or marketing department to maintain control of their content and schedule. Others create content and messaging for their clients. Our team can help you get your content into your Content Management System and make it ‘Signage ready’.
Many companies have their own creative team or marketing department to maintain control of their content and schedule. Others create content and messaging for their clients. Our team can help you get your content into your Content Management System and make it ‘Signage ready’.
CMS & Content Hosting
We are Content Management System (CMS) agnostic. We work with many of the major CMS providers: Scala, MagicInfo, MediaSignage, Google, CapitalNetworks, SmartAVI, SuperSign, ParkMedia. If you run on it, we can support it!.
Our staff is very knowledgeable with many of the content management systems that are available in the digital signage solution market today. If your in need of a content management system we can be your trusted adviser and help you build and implement a solution that works best for YOUR needs.
Our staff is very knowledgeable with many of the content management systems that are available in the digital signage solution market today. If your in need of a content management system we can be your trusted adviser and help you build and implement a solution that works best for YOUR needs.
Installation, Network Provisioning, and Project Management
We can manage the entire network life cycle (NLC). We have installed, provisioned, and made operational over 240 locations and over 1200 screens with our various partners.
From site surveys to planning and completing the installation to complete project management; our team of experts and partners will get you up and running the right the first time.
From site surveys to planning and completing the installation to complete project management; our team of experts and partners will get you up and running the right the first time.
On-Site Service & Repair
We take care of on-site repairs and replacement, fast. With enough time, hardware problems arise. When they do, no matter where the problem happens, we can send out a truck with a technician and replacement parts, typically within 24 hours of notification.
Our network of technicians repair or replace hardware with a first-call resolution rate of over 50%. We can also offer Hot Swap Inventory Management. We will house and manage your inventory of equipment for repairs and replacement.
Our network of technicians repair or replace hardware with a first-call resolution rate of over 50%. We can also offer Hot Swap Inventory Management. We will house and manage your inventory of equipment for repairs and replacement.
Amit Kaminer, President
Aroma Espresso Bar
The QSR environment is a demanding one and we only partner with people we trust. I can say that Hero Technologies has the right mix of IT and people skills. They are there when issues arise and they are there to proactively alert you before an issue may arise.
Luther Chow, President
Inspired Foods Incorporated
The team at Hero Technologies has quickly become an asset to us at Inspired Foods Incorporated. We have been searching for a company who is in tune with our fast-paced work culture and is enthusiastic about the work they do, which is quite a rarity today. As a result, we rapidly established a relationship with Hero Technologies where they quickly and effectively met all the demands of our company and easily exceeded our expectations. I would gladly refer this company to anyone looking for IT solutions to help develop, build or streamline their brand. They have a responsive customer service and will work closely with you to ensure that you will never be left without answers or a solution. Amazing company and Amazing staff!
Perry Lin
Innovated Restaurant Group Inc.
At Innovated Restaurant Group, we were looking for a true partner for IT Support Services. The Hero Technologies Team have been excellent in providing not only a first-class solution and outstanding technical support but also provide superior pre-and post-sales support. We would have no hesitation in referring Hero Technologies to any prospective client. Hero Technologies gave us the reliability, even in extremely challenging environments to know that our communications are working. It’s reliable. Essentially it works. It really works. The HEROTECH team are experts in what they do. They not only stand behind their services but they’re excited about what they’re doing. Hero Technologies has more than surpassed our expectations and we consider them part of the Innovated Restaurant Group family and our continued success.